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Cancellation & Refund Policy

Cancellation & Refund Policy

Last Updated: 17 October 2026

At Hasba IT Solutions, we aim to provide a transparent and fair shopping experience. This policy explains the terms for cancelling orders, returning products, requesting replacements and receiving refunds for purchases made through https://hasbasolutions.com/hasbait/.

1. Order Cancellation

Customers may request cancellation by contacting us as soon as possible and providing their order number.

  • Cancellation requests made before dispatch will be reviewed and processed where possible.
  • Once an order has been dispatched, cancellation may not be possible through the normal order process. Customers may contact us for assistance.
  • If we cancel an order because a product is unavailable or we cannot fulfil it, any amount paid for that order will be refunded as applicable.
  • Any cancellation charge, if applicable, will be disclosed and applied only where permitted by law.

2. Return Eligibility

Customers may contact us to request a return, replacement or refund if a product:

  • Arrives damaged or defective.
  • Is incorrect or materially different from its description.
  • Is missing an advertised component or accessory.
  • Has another issue that qualifies for a remedy under applicable law or our stated product terms.

Please contact us promptly after receiving the product and explain the issue. We may request the order number, photographs, videos or other reasonable information to assess the claim.

Nothing in this policy excludes rights available under applicable consumer protection law.

3. Refurbished and Used Products

Some products sold by Hasba IT Solutions may be refurbished or used.

  • The product condition will be stated on the product page.
  • Customers should review the condition, specifications, compatibility and stated warranty before ordering.
  • Ordinary signs of use that were clearly disclosed in the listing do not by themselves establish that the product is defective.
  • A product that is defective, incorrectly described or otherwise eligible for a remedy will be handled according to applicable law and the circumstances of the case.

Refurbished or used status does not automatically remove a customer’s legal rights.

4. Products That May Not Qualify for a Change-of-Mind Return

A return request based solely on a change of mind, incorrect compatibility assumptions or ordering the wrong product may be assessed according to the product listing and applicable policy.

Products must not be falsely represented as defective. Where a return is approved, we will communicate the return instructions and any applicable conditions.

This section does not prevent returns, replacements or refunds required by law, including for defective, deficient, spurious or materially misdescribed products.

5. Return Procedure

To request a return, replacement or refund:

  1. Contact Hasba IT Solutions using the contact details below.
  2. Provide your order number and a description of the issue.
  3. Share reasonable supporting evidence if requested.
  4. Wait for our return instructions before sending a product back.

Products approved for return should be packaged securely and include the relevant accessories and documentation, where applicable. Do not send a product to an address that has not been confirmed by our support team.

6. Return Shipping Charges

If a return is required because a product is defective, damaged, incorrect or materially different from its description, we will review the issue and handle return shipping in accordance with applicable law and the circumstances.

For other approved returns, any applicable return shipping charges will be communicated before the return is arranged.

7. Refund Processing

Once a return or refund request has been approved, we will initiate the refund within a reasonable period and within any applicable legal or payment-provider requirements.

  • Refunds for online payments will generally be made through the original payment method where supported.
  • The time taken for the amount to appear in the customer’s account may depend on the bank, payment gateway or payment provider.
  • If the original payment method cannot be used, we will contact the customer to arrange an appropriate alternative where permitted.
  • Shipping charges and other fees will be handled according to the circumstances of the order and applicable law.

We will communicate relevant refund status updates where possible.

8. Replacement or Exchange

Where appropriate and available, we may offer a replacement or exchange for an eligible product.

If a replacement is unavailable or unsuitable, we will discuss the applicable refund or other remedy with the customer in accordance with law.

9. Damaged, Incorrect or Missing Items

Please contact us promptly if your shipment arrives damaged, contains an incorrect product or has missing items.

Provide your order number and, where available, photographs of the package, shipping label and product. This information helps us investigate the matter with our shipping partner.

The absence of photographs or an unboxing video will not automatically remove any mandatory consumer rights.

10. Orders That Cannot Be Delivered

If a courier cannot deliver an order and returns it to us, we will contact the customer where reasonably possible.

Any refund, re-delivery or other resolution will depend on the circumstances, the reason for failed delivery and applicable law. Any additional delivery charges will be communicated before they are applied.

11. Contact Us

For cancellations, returns, replacements or refunds, please contact:

Hasba IT Solutions

Website: https://hasbasolutions.com/hasbait/

Phone / WhatsApp: +91 9920274453

Email: [email protected]

Please include your order number so we can review your request efficiently.